ADDITIONAL HELPFUL INFO!
SEND US A MESSAGE! We’d be glad to answer any of your questions!
RETURNS: We will not take returns on items that get worn/used outside. Please determine that everything fits right inside. Things such as tents, skis, sleeping bags, bike parts, BIKES or similar items, we can't accept a return if used.
INTERNATIONAL SHIPPING: We only ship usps priority for tracking and insurance on items shipped internationally. We can't change stated price or mark as gift. Keep in mind there may be additional VAT/taxes, custom charges that you will be responsible for from your country to receive your package.
SHOE/CLOTHING FIT: We would be glad to promptly make any additional measurements for you to minimize the need to return. If you need to return we recommend purchasing insurance.
PACKAGING: We use recycled bubble wrap and boxes often--let us know if you'd like new shipping materials.
SHIPPING: automatic shipping costs pertain to the lower 48 states. If shipping internationally or outside the lower 48 states, ie AK, HI, PR, there may be additional charges.
Bigger/heavier items will be shipped via UPS and will require a NON-PO BOX ADDRESS.
The Extra Mile Outdoor Gear & Bike will provide free shipping in the Continental USA for all items under 2 lbs. Items over 2 lbs will have a calculated shipping rate, UNLESS OTHERWISE STATED IN THE LISTING.
There will be an additional charge of $7 to AK, PR, and HI (or other USPS non-continental served locations).
We use USPS Priority mail for most domestic clothing and footwear items. Larger, heavier items will be shipped FEDEX Ground. We ship within 24-48 hours of purchase and payment. If an item is purchased on a Friday or on the weekend it will not ship until Monday of the following week. We will not ship on US Postal service holidays.
The Extra Mile will determine if certain items require additional shipping services such as insurance and/or signature confirmation.
SHIPPING TO ALTERNATE ADDRESSES
We can only ship to a verified address in PayPal or eBay. If you’d like your item shipped to a different address, please add this address to your profile in PayPal or eBay and make it the primary address.
We use recycled bubble wrap and boxes often--let us know if you'd like new shipping materials.
International shipped items will be charged shipping according to the USPS international postal calculator.
We only ship USPS priority for tracking and insurance on items shipped internationally. We can't change the stated price or mark as gift. Keep in mind there may be additional VAT/taxes, custom charges that you will be responsible for from your country to receive your package.
The Extra Mile has a 14 day return policy. If the item is returned in the same condition with packaging, tags etc. as purchased, a full refund will be granted. We will not accept returns after 14 days from delivery date.
The buyer is responsible for return shipping costs. It is recommended that you purchase tracking and shipping services for your returned item.
In the event the item has been mistakenly misrepresented, The Extra Mile will pay for return shipping.
To minimize the need to return for fit issues, please ask for measurements before purchasing.
Used items must be returned in the same used condition in which they were purchased. Certain items such as bikes, bike parts, tents, sleeping bags, sleeping pads, skis, snowboards, bindings, etc will not be accepted as a return if they have been used by the buyer.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Accepted Returned items will be refunded with the amount of purchase price.
If you would like to exchange your item for a different item you will be responsible for return and reshipping charges. If you would like to exchange please FIRST send us an email at firstname.lastname@example.org. If we are able to accommodate an exchange and agree to do so, please send your item to:504 N Garfield Ave., Loveland CO 80537, United States.