Refund policy
The Extra Mile has a 14 day return policy. If the item is returned in the same condition with packaging, tags etc. as purchased, a full refund will be granted. We will not accept returns after 14 days from delivery date.
The buyer is responsible for return shipping costs. It is recommended that you purchase tracking and shipping services for your returned item.
In the event the item has been mistakenly misrepresented, The Extra Mile will pay for return shipping.
To minimize the need to return for fit issues, please ask for measurements before purchasing.
Used items must be returned in the same used condition in which they were purchased. Certain items such as bikes, bike parts, tents, sleeping bags, sleeping pads, skis, snowboards, bindings, etc will not be accepted as a return if they have been used by the buyer.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at theextramilestore@gmail.com.
Sale items
Accepted Returned items will be refunded with the amount of purchase price.
Exchanges
If you would like to exchange your item for a different item you will be responsible for return and reshipping charges. If you would like to exchange please FIRST send us an email at theextramilestore@gmail.com. If we are able to accommodate an exchange and agree to do so, please send your item to:504 N Garfield Ave., Loveland CO 80537, United States.